For the 5th time that month, Jack, the COO, asked to meet with Samantha, the Director of Business Development to address progress and concerns. “Sam” is dreading the meeting because she feels little appreciation about the progress she has made with building accounts. Worse yet, there is always “one more thing” that Jack corrects her on or wants her to do. Sam has attempted to give Jack feedback on how she feels to no avail.

Sam is seen as a high potential in her organization and has met or exceeded goals set each year. Jack’s lack of sensitivity or empathy is starting to get to Sam. For the first time in her three years with the organization, she is entertaining other opportunities when recruiters call. Jack has no clue that Sam might leave for another position. He feels justified in his approach because it “produces accountability.” Jack sees himself as a successful manager of people and an outstanding leader in overseeing the overall effectiveness of the company. (more…)